Refund / Cancellation Policy

Last Updated: May 6, 2026

All sales are final unless otherwise approved in writing by Moana Beauty Spa.

Final sale items include deposits, appointment reservation fees, prepaid services, service packages, promotional offers, discounted services, shipped orders, shipping fees, skincare products, cosmetic products, wellness products, opened products, used products, damaged or tampered products, special-order items, and gift/promotional items.

Deposits and appointment reservation fees may be forfeited for late cancellations, same-day cancellations, no-shows, late arrivals, or failure to provide required information.

Unused package sessions have no cash value, are not refundable, and may expire according to the terms disclosed at purchase unless otherwise stated in writing.

Services are cosmetic/aesthetic and results vary by individual. Dissatisfaction with results, buyer’s remorse, failure to follow aftercare, failure to disclose relevant information, or different individual results do not qualify for a refund.

Retail product exchanges, if approved in writing, are only available for unopened and unused products with proof of purchase within 14 days. Shipping fees are non-refundable.

Opened, used, damaged, tampered, skincare, cosmetic, wellness, special-order, promotional, and discounted products are final sale.

Customers are responsible for reviewing all service details, product details, pricing, terms, and policies before purchasing or booking.

Customers agree to contact Moana Beauty Spa directly first regarding any purchase concern before contacting a bank, card issuer, financing provider, or payment processor.

Customers should not file false, inaccurate, or unsupported disputes for authorized transactions, services received, products received, or orders shipped or delivered according to disclosed terms.

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